Learning by rote how to talk about and consult with different groups in society is like limiting yourself to conversing in a foreign language with a phrasebook. You're likely to be stumped or get into hot water the moment you encounter a situation that's unfamilar.
In this item I make the case for learning the 'grammar' of diversity instead. When you understand the grammar of a language then all you need to extend your reach is a bit of extra vocabulary.
You can read a transcript of this item in the accompanying Blog.
This is an Excellent insight, and Very Well presented, having the grammer correct is only part of the battle. However Small a part, “it is a start”, this can then be worked on !!!